6/9/03 - Gov. Bill Owens signed legislation June 5 that is intended to provide greater protection for consumers who are having their household goods moved within the state.
“ While most moving companies are responsible and reliable, the fact is there has been a significant increase in consumer complaints because of the unsavory, negligent practices of a few companies,” Owens said in a statement. “Until now, the law has provided little in the way of consumer protection when dealing with household movers. This new legislation will be an important tool in curbing consumer abuse.”
HB1289, sponsored by Rep. Bob Briggs, R-Westminster, requires that a consumer receive written documentation before the move, listing services to be provided and the costs for those services. It prevents a mover from withholding delivery of goods if the consumer pays the fee as specified in the shipping document; requires a mover to tell consumers where their goods are being stored and the costs for that storage; and demands that a mover relinquish to the customer prescription medication, medical supplies, children’s furniture, children’s clothing and toys, regardless of the circumstance.
The new law also requires movers to carry adequate levels of insurance and register annually with the Public Utilities Commission.